SLB General Privacy Notice
SLB General Policy Notice
Last updated: April 2024
Schlumberger Limited and its affiliates (collectively, “SLB,” “we,” “our”, or “us”) have a long-standing commitment to safeguard Personal Data entrusted to us and value the trust of our existing and prospective business relations, which include SLB’s business customers, investors, business partners, resellers, suppliers and other relevant stakeholders. The privacy principles and procedures set forth below are intended to tell you how we collect, use, and distribute your Personal Data.
APPLICABILITY OF THIS PRIVACY NOTICE
“Personal Data” is information that identifies you as an individual or relates to an identifiable individual. The purpose of this Privacy Notice is to describes our processing of Personal Data in the context of the covered services described below.
This Privacy Notice covers the collection and use of personal data in the context of the following services:
- Websites operated by us from which you are accessing this Privacy Notice (the “Websites”);
- Software applications, platforms and technologies made available by us for use on or through computers and mobile devices (the “Apps”);
- Our social media pages from which you are accessing this Privacy Notice (collectively, our “Social Media Pages”);
- Email messages or other communications we send you that link to this Privacy Notice;
- When you contact our customers services; or in connection with your inquiries and communications with us;
- Your visits to our facilities, or our visits to your offices;
- Other online and offline business interactions and relationships you have with us, such as, when you discuss potential business transactions with us, when you enter into a transaction or contractual arrangement with us, when you participate in our programs or activities; when you provide data at industry events, conferences, seminars and trade shows and other networking and marketing events, hosted by us.
Collectively, we refer to the Websites, Apps, Social Media Pages, emails or other communication, business interactions and relationships as the “Services.”
This Privacy Notice does not describe:
- Our processing of personal data for recruitment purposes, which is described in our Recruitment Privacy Statement. More information about the collection and use of Personal Data in the context of recruiting and onboarding activities are available here;
- Our processing of personal data for users of enterprise applications or services, such as delivering the functionalities and capabilities as licensed and specified, including support and troubleshooting (jointly, “Enterprise Services”).
COLLECTION AND PROCESSING OF PERSONAL DATA
How we collect Personal Data
We collect Personal Data in a variety of ways, including through our Services and from other sources, as set out in the grid below.
We need to collect certain Personal Data in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. We will note which Personal Data is required to provide the Services at the time of its collection.
If you disclose any Personal Data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.
Processing of Personal Data
We use your Personal Data for legitimate business purposes as described in the overview below.
Providing, personalizing, and improving our Services
|
Purpose |
Examples of Processing Activities |
Personal Data Categories |
Legal Basis |
|
Providing the Services |
Providing the functionality, experience, capability and Services as requested and specified. |
Name & Contact Details; Business Contact Details; Account Information; Learning History;Interaction Data; Preferences; |
Performance of a contract including the terms of service agreement under which we provide the Services. |
|
Billing and Account Management |
Responding to requests for Services or quotation via our online contact forms or otherwise; concluding and executing a contract for the purchase or provision of Services; completing customer/vendor on-boarding (including credit checks); processing transactions; facilitating delivery of purchased products or services; providing information and recommendations about the account and the associated Services (such as information about offers, new features, security, configuration or performance optimization, or other technical issues); providing information about similar products and services and recommend new or related products and services; verifying usage and calculating fees; invoicing and billing; and responding to and fulfilling billing and account queries and requests. |
Name & Contact Details; Business Contact Details; Account Information; User Content; Learning History; Billing Information; Preferences; Relationship History; Due Diligence Information; Transaction Information. |
Performance of a contract with our users, customers, and vendors; Legitimate interest in providing an optimum service |
|
Customer service |
Administering customer-care services to facilitate and address inquiries, requests, comments and/or complaints about any of our Services, whether in person, through phone lines, email, chatbots, support services platforms or on social media), for example, to send you documents or product information you request or assist you in using the Services; |
Name & Contact Details; Business Contact Details; Account Information; Billing Information; Relationship History; Transaction Information; Device Information; Interaction Data; Telephone Call Recordings; User Content; and Preferences. |
Performance of a contract Legitimate interests, such as responding to inquiries or complaints and ensuring we are able to optimize the Services. Legal obligations*, such as, when you submit a request to access your Personal Data. |
|
Communicating important changes / Service messages |
Sending you important information regarding our relationship with you, our Services, any changes to our terms, conditions, policies and procedures, and/or other administrative information; as part of support services for the Apps providing information about the Services such as new features, security, errors, and scheduled maintenance; and making recommendations on how to optimize use of the Services (such as by suggesting ways to improve performance, reduce service charges, or optimize configurations); |
Name & Contact Details; Business Contact Details; Account Information; Preferences; Relationship History; Transaction Information; Interaction Data; Device Information; and Social Media Information. |
Legitimate interests to ensure our Services are used in accordance with our terms, conditions, and policies. Performance of a contract to fulfil our contractual obligations to customers and users. Legal obligations*, such as to inform you of material changes to the terms of service agreement to comply with applicable consumer and/or data protection laws. |
|
Internal reporting, compensation, and business modelling |
Forecasting; revenue and capacity planning; identifying trends and product strategy; and calculating employee incentives and commission. |
Name & Contact Details; Business Contact Details; Account Information; Transaction Information; Interaction Data. |
Legitimate interests in providing an optimum service and ensuring customers understand how to best use the services. |
|
Third-Party Reporting |
Fulfilling consumption and use reporting requirements to third-party providers of the services; verifying consumption and use of third party products and services; and calculating commission, royalties, or other compensation owed to third party providers. |
Business Contact Details; Account Information; Billing Information; Transaction Information; Interaction Data. |
Legitimate Interest* in fulfilling our contractual obligations to our vendors. |
|
Compliance with Laws |
Keeping reasonable records of charges and payments for tax and financial reporting purposes; verifying and monitoring transactions to detect and prevent fraud; conducting internal audits and investigations to verify that our internal processes function as intended and are compliant with legal and regulatory requirements and company standards and policies; and implementing location tracking to prevent use of the Services in violation of export control laws. |
Name & Contact Details; Business Contact Details; Account Information; Transaction Information; Interaction Data; User Content; Relationship History; Transaction History; Telephone Recordings |
Legal obligation* and legitimate interest in ensuring we comply with or internal processes, as well as legal and regulatory requirements |
|
Operations and general business |
Administering online Services, including providing support services for the Services including: troubleshooting; providing information about the Services such as new features, security, errors, and scheduled maintenance; providing bug fixes and updates, and improving the Services; monitoring and maintaining the Services; proactively addressing Services issues; providing metric and usage dashboards; and making recommendations on how to optimize use of the Services (such as by suggesting ways to improve performance, reduce service charges, or optimize configurations); employee training and managing work activities and personnel generally; and facilitating mergers, acquisitions and other reorganizations and restructurings of our business (including prospective transactions). |
Personal Data as relevant for the specific business operation. |
Legitimate interest in ensuring the functioning of our Services, sufficient training of our personnel, and to facilitate M&A activities.
|
|
Personalizing our Services |
Personalize our interactions with you and provide you with information tailored to your interests, such as targeted advertising tailored to your interests, on our online Services as well as our marketing partners’ platforms and deliver content via our Services that we believe will be relevant and interesting to you. |
Name & Contact Details; Business Contact Details; Account Information; Marketing Data; Social Media Information; Relationship History; Interaction Data, Transaction Information; Device Information; and Preferences. |
Consent, for example, where we would like to send you offers tailored to your specific interests, shopping history and/or behavior, and such tailoring of offers would result in extensive profiling. Legitimate interests, such as providing tailored Services based on past usage and/or preferences, and such tailoring would be based on basic and privacy-non-intrusive segmentation. |
|
Improving and developing new products and Services and generating insights |
Conduct data analysis, for example, monitoring and analyzing usage of Services and using data analytics to improve the efficiency of our Services, including collecting information about your interaction with content on our Services (e.g., the number of videos you stream, the title and genre, and the searches you conduct) to generate insights about the use of our Services; develop new products and Services; consider ways for enhancing, improving, repairing, maintaining or modifying our current products and Services; identify usage trends, for example, understanding which parts of our Services are of most interest to users; determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and operate and expand our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests. |
Name & Contact Details; Business Contact Details; Account Information; Relationship History; Transaction Information; Preferences; Interaction Data; User Content; Device Information; Telephone Call Recordings; and Social Media Information. |
Legitimate interests, such as developing new Services and/or Products. Consent, such as when we use cookies and similar technologies and the data collected by means of such technologies qualify as Personal Data. |
|
Aggregating and/or anonymizing Personal Data |
Aggregate and/or anonymize Personal data so that it will no longer be considered Personal Data. |
Personal Data as relevant for the specific business purpose. |
Legitimate interests, such as to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. |
Events and Visitors
|
Purpose |
Examples of Processing Activities |
Personal Data Categories |
Legal Basis |
|
Visits to SLB Sites and Premises |
Facilitate attendance and safety of guests and visitors to our premises. |
Name & Contact Details; Visitor and Event Information; and CCTV and Site Security Information |
Legitimate interests in enabling the safe visit of guests to SLB sites |
|
Facilitate and manage attendance |
Process, support, and facilitate attendance at events including communication and updates about the event; attendee screening; processing payment; and conducting tracking of location and access control within the event (for example by way of digitally enabled badges) |
Name & Contact Details; Business Contact Details; Preferences; Visitor and Event Information; Marketing Data; Event Photographs and Videos; and CCTV and Site Security Information. |
Performance of a contract with you in providing the event for which you have registered. Legitimate interest in ensuring appropriate management and facilitation of the event and marketing of the event. Consent where expressly agreed by you for specific processing activities. |
|
Post-event analytics |
Conduct analysis of the event after the fact in order to identify trends, gaps, potential improvements, and future strategy, including by way of assessment of tracking data and conducting surveys. |
Name & Contact Details; Business Contact Details; Preferences; Visitor and Event Information; Marketing Data. |
Legitimate interest in assessing the relative success of the event and strategy for future events. |
|
Lead capture generation and networking |
Enable scanning of badges and exchange of contact details for follow-up communication about the event, the exhibitions, and/or the exhibitors by SLB and its exhibitors. |
Name & Contact Details; Business Contact Details; Preferences; Visitor and Event Information; Marketing Data. |
Legitimate interest in promoting our products and services; and fulfilling contractual obligations to exhibitors/sponsors. |
|
Mobile and web applications |
Provide event-specific mobile applications and websites, which may include the ability to provide, manage, and personalize attendee profiles and agenda, communicate with other attendees and exhibitors, share contact details, and engage in group and private chats. |
Name & Contact Details; Business Contact Details; Preferences; Visitor and Event Information; Marketing Data. |
Consent where we enable you to use mobile and web applications. |
|
Presentations and Speaking Opportunities |
Review, select, and facilitate the speaking opportunities the event, including pre-event marketing of the speaking opportunity, video and photography of the speaking opportunity and/or publication of the speaking opportunity in SLB media after the event. |
Name & Contact Details; Business Contact Details; Preferences; Visitor and Event Information; Marketing Data; and Event Photographs and Videos. |
Legitimate Interest in engaging appropriate speakers for events and marketing such events and speaking opportunities. Performance of contract in our fulfilling our obligations to speakers. Consent where we would like to take video/photographs of the speaking opportunity for further publication and use. |
|
Exhibitions/sponsor opportunities |
Discuss and negotiate with exhibitors/sponsors contracts event opportunities and administer and fulfil the rights and obligations under the contract, including the provision of the services to the exhibitor/sponsor, billing and account management, and management of the ongoing relationship between exhibitor/sponsor and SLB. |
Name & Contact Details; Business Contact Details; and Relationship History. |
Legitimate interest in engaging exhibitors/sponsors for events; fulfilling its contractual obligations to exhibitors/sponsors; and facilitating the ongoing commercial relationship between the parties. |
Marketing and engagement
|
Purpose |
Examples of Processing Activities |
Personal Data Categories |
Legal Basis |
|
Marketing |
Send you promotional information about our Services, products, newsletters, promotions, offers and other news about SLB. |
Name & Contact Details; Business Contact Details; Account Information; Relationship History; Transaction Information; Preferences; Marketing Data; Event Photographs and Videos; Device Information; and Social Media Information. |
Legitimate interests, such as to promote our Services and products. Consent, for example, where we would like to send you direct SMS and email marketing communications, but do not have an existing relationship with you, we will ask for and rely on your prior opt-in consent. |
|
Relationship building and engagement |
Facilitate and respond to any product reviews, social sharing and posts on our Services. |
Name & Contact Details; Business Contact Details; Account Information; Marketing Data; Social Media Information. |
Legitimate interests, such as engaging with individuals who post on our Social Media Pages. |
Security and legal reasons
| Purpose | Examples of Processing Activities | Personal Data Categories | Legal Basis |
|---|---|---|---|
|
Purpose
Fraud prevention and security |
Examples of Processing Activities
Conduct audits, verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements; monitor for and prevent fraud; and security purposes, including system security and on-site security of our premises. |
Personal Data Categories
Name & Contact Details; Business Contact Details; Account Information; Billing Information;Device Information; Relationship History; Transaction Information; Due Diligence Information;Telephone Call Recordings;CCTV and Site Security Information; and Transaction Information. |
Legal Basis
Legal obligations*, such as to detect and prevent cyberattacks. Legitimate interests, such as identifying and/or preventing fraudulent transactions. |
|
Purpose
Legal and compliance |
Examples of Processing Activities
Fulfil our legal and compliance-related obligations, including complying with applicable laws and company standards; complying with legal processes; responding to requests from public and government authorities; meeting national security or law enforcement requirements; and complying with trade control and sanctions requirements. Enforcing our terms and conditions; protecting our operations; protecting the rights, privacy, or property of SLB; and allowing us to pursue available legal remedies, defend claims and limit the damages that SLB may sustain. |
Personal Data Categories
Personal Data as relevant for the specific legal action, regulatory investigation, and/or legal processes in question, which may include: Name & Contact Details; Business Contact Details; Account Information; Billing Information; User Content; Learning History Preferences; Marketing Data; Relationship History; Transaction Information; Due Diligence Information; Visitor and Event Information; User Photographs and Videos; Social Media Information; Event Photographs and Videos; CCTV and Site Security Information; Telephone Call Recordings; and Device Information. |
Legal Basis
Legal obligations*, such as complying with legal processes. Legitimate interests, such as enforcing terms and conditions to protect intellectual property (including trademarks) and bringing or defending legal claims. |
|
Purpose
Emergency and incident response |
Examples of Processing Activities
Ensuring the safety of on-site personnel and visitors; responding to, handling and documenting on-site accidents and medical and other emergencies; actively monitoring properties to ensure adequate incident prevention, response and documentation (including CCTV); requesting assistance from emergency services; and sending notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.). |
Personal Data Categories
Name & Contact Details; CCTV and Site Security Information; and Visitor and Event Information. |
Legal Basis
Legal obligations*, for example, relating to health and safety regulations and documenting on-site accidents. Legitimate interests, such as monitoring properties through CCTV to ensure individuals' safety. Protect individuals' vital interests, such as contacting medical or emergency services where an individual's life is at risk. |
*For more information on our legal obligations, please see section ‘Other Disclosures’ below.
** For more information on disclosure of Personal Data in connection with a sale or business transaction, please see ‘Other Disclosures’ below.
CATEGORIES OF PERSONAL DATA
We collect the following categories of Personal Data:
Personal Data we receive from you:
| Type | Description |
|---|---|
|
Title
Name & Contact Details |
Description
Such as first and last name, title, prefix, email address, telephone number, postal address, date of birth, gender, country of residence. |
|
Title
Business Contact Details |
Description
Such as company name, business email address, business telephone number, business postal address, country of business. |
|
Title
Account Information |
Description
Such as your chosen username and password or other credentials to the Services, and internal identifiers used to process your Personal Data in our internal systems. |
|
Title
Billing Information |
Description
Such as debit or credit card details, bank account details, billing address. |
|
Title
Preferences |
Description
Such as language, interests, and other user feedback/preferences that you might express during your use of our Services. |
|
Title
Marketing Data |
Description
Such as your choices regarding our newsletters, surveys, and other marketing/advertising displayed or provided to you, and preferred methods of such promotional communication. |
|
Title
Relationship History |
Description
Such as details of your communications with us, and details of your claims, complaints and queries in general. |
|
Title
Transaction Information |
Description
Such as information on and history concerning your (or your Enterprise's) contracts, transactions, billing and invoices purchases, uses, consumption, and subscriptions |
|
Title
Due Diligence Information |
Description
Such as credit verification information, information on compliance/ethics checks, or other information necessary for customer /vendor due diligence or for trade control or sanctions checks (e.g., the nationality of shareholders of vendors or customers). |
|
Title
Visitor and Event Information |
Description
Such as dietary restrictions, travel and accommodation details, issued identification pass to access the premises, and other details specific to a particular event or conference that you share with us. |
|
Title
User Photographs and Videos |
Description
Such as photos and videos submitted by you while using our Services. |
|
Title
Telephone Call Recordings |
Description
Such as audio recordings of telephone calls when you contact us. |
|
Title
User Content |
Description
Electronic content you produce using SLB systems, including online interactive and voice communications, such as blog, chat, webcam use and network sessions, and other information you share in your account. |
|
Title
Interaction Data |
Description
Data about a user’s use of the Apps such as settings, statistical and other usage information about a user’s configuration and use of the Apps, operational status, software errors and crash reports, quality and performance metrics, IP address and location data, and other technical details |
|
Title
Learning History |
Description
Such as progress dashboards, course, enrollment, and feedback reports, when you participate in online learning programs. |
Personal Data we collect through your use of our Services or from other sources:
| Type | Description |
|---|---|
|
Title
Social Media Information |
Description
Such as profile pictures, social media account ID, and other social media profile information, including lists of friends/followers on social media. |
|
Title
Event Photographs and Videos |
Description
Such as photos and videos taken at one of our events/conferences. |
|
Title
CCTV and Site Security Information |
Description
Such as images or video footage captured or recorded by CCTV and other security measures on our premises. |
|
Title
Device Information |
Description
Such as information about your devices and your use of our Services. This includes data obtained through cookies and similar technologies, as described in our cookie policy. |
DISCLOSURE OF PERSONAL DATA
| Recipients | Purpose |
|---|---|
|
Recipients
Payment processing service providers |
Purpose
|
|
Recipients
Our affiliates |
Purpose
|
|
Recipients
Website hosting service providers |
Purpose
|
|
Recipients
Information technology and related infrastructure service providers |
Purpose
|
|
Recipients
Email delivery service providers |
Purpose
|
|
Recipients
Advertising networks |
Purpose
|
|
Recipients
Customer service or related benefits service providers, including event management service providers |
Purpose
|
|
Recipients
Order fulfillment service providers |
Purpose
|
|
Recipients
Return authorization service providers |
Purpose
|
|
Recipients
Analytics providers for our Services |
Purpose
|
|
Recipients
Law enforcement, public, regulatory and government authorities, courts or tribunals |
Purpose
|
|
Recipients
Emergency services |
Purpose
|
|
Recipients
Auditing service providers |
Purpose
|
|
Recipients
Other services, including, without limitation, our Social Media Pages |
Purpose
|
Other Disclosures
We also disclose your Personal Data as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so, as set out in further detail below.
| Purpose | Further Detail |
|---|---|
|
Purpose
To comply with applicable law and regulations
|
Further Detail
This may include laws outside your country of residence, which could give rise to a legal obligation requiring us to process your Personal data, including:
|
|
Purpose
For other legal reasons |
Further Detail
|
|
Purpose
In connection with a sale or business transaction |
Further Detail
We have a legitimate interest in disclosing or transferring your Personal Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). You will be notified of any such business transaction and of possible changes to the processing of your Personal Data in accordance with applicable law and the "Updates To This Privacy Statement" section. |
SENSITIVE DATA
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
COOKIES AND SIMILAR TECHNOLOGIES
We may collect personal data through the use of cookies and similar technologies. Please see our cookies policy for more information.
SECURITY
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
CHOICES AND INDIVIDUALS’ RIGHTS
Your choices regarding our use and disclosure of your Personal Data
We give you choices regarding our use and disclosure of your Personal Data for marketing purposes. You may opt out from:
- Receiving marketing-related emails from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by using this form.
- Our sharing of your Personal Data with affiliates for their direct marketing purposes. If you would prefer that we discontinue sharing your Personal Data on a going-forward basis with our affiliates for their direct marketing purposes, you may opt out of this sharing by using this form.
- Our sharing of your Personal Data with unaffiliated third parties for their direct marketing purposes. If you would prefer that we discontinue sharing your Personal Data on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt out of this sharing by using this form.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
How you can exercise your rights
If you would like to request to access, correct, update, suppress, restrict, or delete Personal Data, object to or opt out of the processing of Personal Data, withdraw your consent (which will not affect the lawfulness of processing prior to the withdrawal), or if you would like to request to receive a copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed or whether you would like to have your Personal Data suppressed from our database. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain Data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you purchase a product or service from us, you may not be able to change or delete the Personal Data provided until after the completion of such purchase).
You may lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available here.
RETENTION PERIOD
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example, for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
The criteria used to determine our retention periods include (i) the length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services); (ii) whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory or compliance investigations).
In some circumstances we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
THIRD PARTY SERVICES
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
The Services may provide functionality allowing you to make payments to SLB using third-party payment services with which you have created your own account. When you use such a service to make a payment to us, your Personal Data will be collected by such third party and not by us, and will be subject to the third party’s privacy notice, rather than this Privacy Notice. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Data.
In addition, we are not responsible for the Data collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data from individuals under 16.
JURISDICTION AND CROSS-BORDER TRANSFER
Your Personal Data may be stored and processed in the United States and in other countries where SLB does business and by using the Services you understand that your Personal Data will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
If the Personal Data is subject to the UK and/or EEA data privacy laws and is transferred outside the UK and/or EEA, , we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Adequacy Decisions: Some non-EEA countries are recognized under the UK GDPR and by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here for the EEA and here for the UK). Note that “UK GDPR” has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
Binding Corporate Rules (BCR): For transfers of Personal Data from the UK and/or EEA to SLB companies in countries that are not covered by an adequacy decision under the UK GDPR and/or by the European Commission, we have put in place binding corporate rules to protect your Personal Data.
Standard Contractual Clauses: For transfers of Personal Data from the UK and/or EEA to third parties in countries that are not covered by an adequacy decision under the UK GDPR and/or by the European Commission, we have put in place standard contractual clauses adopted under the UK GDPR and/or by the European Commission.
UPDATES TO THIS PRIVACY NOTICE
The “LAST UPDATED” legend at the top of this Privacy Statement indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Services.
CONTACTING US
If you have any questions about this Privacy Statement, please contact using this form, where you can also find the contact details of Schlumberger Limited and our EU contact details.
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
CALIFORNIA SUPPLEMENT
This section supplements the above Statement and provides additional disclosures for applicants residing in California.
The following chart details which categories of personal data we collect and use, as well as the categories of personal data we disclose to third parties for our operational business, hiring, and recruitment purposes, including within the preceding 12 months.
|
Categories of Personal Data |
Disclosed to Which Categories of Third Parties for Operational Business Purposes |
|
Identifiers, such as name, email address, telephone number, postal address, government-issued identification numbers, online identifiers, and IP address |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
|
Personal data as defined in the California customer records law, such as name, address, telephone number, financial and payment information, government-issued identification numbers, and employment information |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
|
Protected class data under California or federal law, such as sex, age, gender, race, disability, medical conditions, citizenship, military/veteran status, gender identity and expression, primary language, political affiliation/activities, and immigration status |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
|
Commercial data, such as travel information and expenses |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
|
Internet or network activity data, such as interactions with our online properties and data from cookies |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
|
Geolocation data, such as approximate location derived from IP address |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
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Audio, electronic, visual, and similar data, such as photographs, and call and video recordings |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
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Education data subject to the federal Family Educational Rights and Privacy Act, such as student transcripts and confirmation of graduation |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
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Professional or employment data, such as work history and prior employer, data from reference checks, work experience, qualifications, training and skills, work authorization, CV, résumé, cover letter, professional and other work-related licenses, permits and certifications held, and publicly accessible data posted on your professional social media accounts |
Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
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Sensitive Personal Data.
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Our affiliates; service providers that provide services such as recruiting, talent acquisition, employment screening and background checks, consulting, IT, and other services; public and governmental authorities, such as regulatory authorities and law enforcement |
We retain each category of personal data, including sensitive personal data, as described above under “Data Retention”.
We collect, use, and disclose personal data for the purposes described above under “Use of Personal Data”.
We do not “sell” or “share” (for purposes of cross-context behavioral advertising) your personal data, including your sensitive personal data, as defined under the California Consumer Privacy Act. We have not engaged in such activities in the 12 months preceding the date this Statement was last updated. Without limiting the foregoing, we do not “sell” or “share” personal data, including sensitive personal data, of minors under 16 years of age.
Purposes for the Collection, Use, and Disclosure of Sensitive Personal Data
We collect, use, and disclose sensitive personal data for purposes of: performing services on behalf of our business; performing services as requested by you; ensuring the quality or safety of services we control or improving those services; ensuring the security and integrity of our infrastructure and the individuals we interact with; receiving and processing your job application; evaluating your suitability for the position(s) you are applying for; making you an offer (subject to our discretion); short-term transient use; securing the access to, and use of, our facilities, equipment, systems, networks, applications, and infrastructure; preventing, detecting, and investigating security incidents; resisting and responding to fraud or illegal activities; and other collection and processing that is not for the purpose of inferring characteristics about an individual. We do not use or disclose sensitive personal data for additional purposes.
Individual Rights and Requests
If you are a California resident, you may:
- Request that we disclose to you the following data:
a. The categories of personal data we collected about you and the categories of sources from which we collected such personal data;
b. The business or commercial purpose for collecting personal data about you; and
c. The categories of personal data about you that we disclosed, and the categories of third parties to whom we disclosed such personal data; and
d. The specific pieces of your personal data, including a copy in a portable format.
- Request that we correct inaccuracies in your personal data.
- Request that we delete personal data we collected from you.
To make a request, please contact us at https://www.slb.com/contact-us. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal data subject to the request. We may need to request your full name, email address, phone number in order to verify your identity and protect against fraudulent requests. If you make a request to delete, we may ask you to confirm your request before we delete your personal data.
You have the right to be free from unlawful retaliation for exercising your privacy rights.
Authorized Agents
If an agent would like to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted above. As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described above or confirm that you provided the agent permission to submit the request.
